At NoBoringBagsArt, we take pride in crafting unique, handmade bags with exceptional attention to detail. Your satisfaction is our priority, and we want you to feel confident in your purchase. Below, you’ll find our refund and return policy.
Returns & Exchanges
- We accept returns and exchanges within 14 days of delivery.
- Items must be unused, in their original condition and packaging.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Personalized and custom-made items cannot be returned or exchanged, as they are made uniquely for you.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days to your original payment method.
- Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of receiving your order.
- Provide clear photos of the item and packaging.
- We will arrange for a replacement or full refund at no additional cost to you.
Lost or Delayed Shipments
- We offer free worldwide shipping, but delivery times may vary.
- NoBoringBagsArt is not responsible for delays caused by customs or postal services.
- If your order hasn’t arrived within 30 days, please contact us, and we will assist in tracking your package.
Estimated Shipping Times
| Region | Estimated Delivery Time |
|---|---|
| USA & Canada | 10-20 business days |
| United Kingdom | 7-14 business days |
| Europe | 7-14 business days |
| Australia & New Zealand | 14-30 business days |
| Rest of the World | 14-40 business days |
How to Start a Return
To initiate a return or report an issue, please visit our Contact Page and provide:
- Your order number.
- A brief explanation of the issue.
- Any relevant photos (if applicable).
Payments
We currently accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support your payment, such as the purchase total and billing information.
For more details, please review PayPal’s Privacy Policy.
How We Handle Your Data
Your privacy is important to us. We only collect the necessary personal information required to process and ship your order. To learn more about how we store and handle data, please read our Terms and Conditions.
FAQ
Can I cancel my order?
You can cancel your order within 24 hours of purchase. After this period, cancellations are not possible as we begin processing orders immediately.
What if my bag doesn’t look exactly like the photos?
Each bag is handmade, meaning slight variations in embroidery and color may occur. These variations make your bag truly one-of-a-kind!
Do you offer express shipping?
At this time, we offer standard free shipping. Expedited shipping is not available.
Can I return a custom-made bag?
Unfortunately, custom orders are non-refundable as they are made specifically for you.
Do you offer gift wrapping?
Our handmade bags are carefully packaged for protection during shipping. If you would like special gift wrapping, please contact us before placing your order.
How can I contact you?
If you have any questions, please visit our Contact Page.